mailtagTerms of Service
These Terms of Service ("Terms") govern your use of MailTag (the "Service"), operated by [YOUR LEGAL NAME / COMPANY], [COUNTRY] ("MailTag", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you confirm you are authorized to bind that organization.
1. The Service
MailTag connects to email mailboxes you authorize over IMAP and automatically classifies new messages into categories, applying the result as a label, keyword or folder in your mailbox. Optional features include outgoing webhooks and, on the Pro plan, a triage API. MailTag only adds labels, keywords or folders; it does not send or delete email.
2. Accounts
- You must be at least 16 years old and provide accurate account information.
- You are responsible for keeping your login credentials and API keys secure and for all activity under your account.
- You may only connect mailboxes you own or are authorized to access, and you are responsible for obtaining any consent required to process email in those mailboxes.
3. Free trial
New accounts get a 7-day free trial limited to 300 processed emails. No payment details are required. When the trial ends or the limit is reached, processing stops until you choose a paid plan.
4. Plans, billing and cancellation
- Paid plans are billed monthly in advance. Orders are processed by Stripe, which acts as merchant of record (reseller) for MailTag subscriptions and is responsible for calculating, collecting and remitting applicable sales tax, VAT or GST. Your payment is subject to Stripe's terms for that transaction. Current prices and limits are shown on our pricing page.
- Each plan includes a monthly email volume. When you reach it, processing pauses until the next billing period or until you upgrade.
- You can cancel at any time from the Stripe customer portal linked in your account. Cancellation takes effect at the end of the current billing period; you keep access until then.
- Except where required by law, fees already paid are non-refundable. If you believe you were charged in error, contact us at support@mailtag.app.
- We may change prices with at least 30 days' notice by email. Changes apply from your next billing period.
- Prices exclude taxes unless stated otherwise; applicable taxes may be added at checkout.
5. Acceptable use
You agree not to:
- connect mailboxes you are not authorized to access;
- use the Service for unlawful purposes or to process data in violation of applicable law;
- attempt to probe, disrupt, overload or reverse-engineer the Service, or bypass usage limits;
- resell or sublicense the Service or the triage API without our written permission;
- use webhooks or the API to send spam or attack third-party systems.
We may suspend accounts that violate these rules or put the Service or other users at risk.
6. Your data
You retain all rights to your email and data. You grant us a limited license to process it solely to provide the Service, as described in our Privacy Policy. Email content is processed in memory and not stored; we store only sender, subject, category and confidence score for your activity log for 30 days.
7. Classification accuracy
Classification is automated and probabilistic. Emails may occasionally be categorized incorrectly. Do not rely on MailTag as the sole mechanism for handling time-critical, legal or safety-related communications. You remain responsible for reviewing your email.
8. Third-party services
The Service interacts with your email provider and with destinations you configure (e.g. Slack, Discord, Zapier, Make, n8n). We are not responsible for those services, their availability, or how they handle data you send them via webhooks.
9. Availability and changes
We aim for high availability but do not guarantee uninterrupted service. We may modify or discontinue features. If we discontinue the Service entirely, we will give at least 30 days' notice and refund any prepaid, unused fees.
10. Intellectual property
The Service, including its software, design and branding, is owned by us or our licensors. These Terms do not grant you any rights to our trademarks.
11. Disclaimer
To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
12. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, including for gross negligence, intent, or death or personal injury caused by negligence.
13. Termination
You may delete your account at any time from your account settings. We may suspend or terminate your account for material breach of these Terms. On termination, we delete your account data as described in the Privacy Policy.
14. Changes to these Terms
We may update these Terms. For material changes we will notify you by email at least 14 days in advance. Continued use after the effective date means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of [COUNTRY / STATE]. Disputes will be resolved by the courts of [CITY, COUNTRY], without prejudice to any mandatory consumer protection rights you have in your country of residence.
16. Contact
[YOUR LEGAL NAME / COMPANY]
[POSTAL ADDRESS], [COUNTRY]
Email: support@mailtag.app